Technical Support Engineer
- Bogota / Colombia
- Grande empresa
- Presencial
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Job Responsibility:
● Serve as a Level 1 (L1) and 2 (L2) Technical Support Engineer, providing timely resolution to customer issues — including daily inquiries, troubleshooting, performance tuning, and system anomalies.
● Log and track critical customer requests and product bugs; collaborate with backend engineering, product, and operations teams to drive resolutions and product improvements.
● Author clear technical documentation, incident post-mortems, and knowledge base articles to improve team efficiency and customer self-service.
● Participate in 7×24 on-call or shift rotations to ensure timely support for customers in Latin America, Europe, and other global regions.
Education & Experience Requirement:
● Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
● 3–5 years of hands-on experience in cloud computing, IT operations, technical support, or solutions delivery.
● Practical experience helping customers design, deploy, or optimize architectures on public cloud platforms;
● Familiarity with enterprise IT systems and the ability to tailor cloud solutions for vertical industries (e.g., e-commerce, finance, gaming, media).
Skill Requirement:
● Solid understanding of Linux/Windows OS, networking fundamentals, and TCP/IP;
● Cloud-related support background (AWS / Azure / GCP all acceptable);
● Hands-on experience with at least one database (e.g., MySQL, PostgreSQL, MongoDB, Redis, SQL Server)—including deployment, management, and tuning;
● Deep expertise in at least one domain: systems, networking, databases, containers (Docker/K8s), cloud security, storage, big data, middleware, or SRE;
● Strong customer orientation—able to communicate technical details clearly and empathetically;
● Self-driven with analytical thinking and perseverance in solving tough problems;
● Good collaboration skills and ability to produce high-quality technical documentation.
Language Requirement:
● English is the primary working language.
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