IT Service Desk Analyst

• Rio de Janeiro
• Corporation
• In person

Role Responsibilities:
•	Resolving Incidents and Service Requests associated with end user software, PC hardware and mobile technologies.
•	Documenting all actions on the ticket in the Service Desk application, detailing diagnostic and troubleshooting steps performed, and the resolution; where necessary, providing high quality escalations to Global support groups or external service organizations.
•	Provide Tier 1-2 level service to all users in in local office and remote support for all branch locations.
•	Troubleshooting enterprise desktop PC and laptop hardware issues.
•	Excellent customer service skills. Requires regular interaction with employees at all levels of the company.
•	Keeping customers informed on progress of their ticket until they have agreed the resolution.
•	Providing enhanced support for identified key leaders.
•	Taking care of the firm’s hardware assets by timely and accurate recording of all asset assignments.
•	Assisting with PC builds and configuration.
•	Hands on experience with computer imaging.
•	Remote access IT assets to provide support or troubleshoot issues.
•	Administer mobile device management.

Requirements & Qualifications: 
•	Bachelor’s degree in Computer Science, Computer Information Systems, or similar degree or equivalent work experience required.
•	Expert in with Microsoft Windows 10 / 11 issues.
•	Experience with Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.)
•	Microsoft 365 support and configuration.
•	Microsoft SCCM and Intune.
•	Understanding of Windows Server OS and ability to troubleshoot and correct problems.
•	Experience with VMware / Hyper-V.
•	Troubleshooting skills with wireless and wired networks, firewall and telecommunication devices.
•	Exceptional communication skills - written and verbal.
•	Ability to quickly learn new skills and technologies.
•	Experience and familiarity with monitoring / alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.).
•	Enterprise AV / Endpoint Detection solutions (e.g. Bitdefender, Sophos, Trend, Cylance, CrowdStrike, etc.).
•	Exposure to Cisco routers and switches and Fortinet firewalls.

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Data Architect

• São Paulo (Santo Amaro)
• Corporation
• Hybrid

Requirements:
• Databases: Proficiency in relational (SQL Server, Oracle, MySQL) and non-relational (MongoDB, Cassandra, Hadoop) databases.
• Cloud & Microsoft Fabric: Advanced experience in cloud data storage and processing platforms, especially Azure (Data Lake, Synapse, Databricks, Data Factory) and Microsoft Fabric, including governance, workspace/capacity administration, and integration between their components.
• Programming and Data Languages: Proficiency in SQL and strong knowledge of data manipulation and analysis languages, such as Python and R.
• Integration and ETL: Practical experience in ETL/ELT tools and processes and data integration, using solutions such as Talend, Apache NiFi, Airflow.
• Security and Compliance: Understanding of best practices in data security, governance, and compliance (LGPD, GDPR).
• Big Data Streaming: Familiarity with massive, real-time data processing solutions such as Apache Spark, Kafka, and distributed systems.
• Data Architecture: Expertise in designing Data Warehouses, Data Lakes, and Lakehouses, including multidimensional modeling, OLAP, and modern data-driven architectures.

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Editor

• Rio de Janeiro
• Small or medium business
• Remote

Responsibilities:
You will be the focal point between the publisher and the academic community. Your main responsibility is to identify knowledge gaps in the market, prospect and select authors, and manage the manuscript delivery flow, ensuring that the content is aligned with academic standards and the company's commercial strategy. You will provide full follow-up and support to the writers.

Requirements:
- Experience: Previous experience in the academic or scientific publishing market, preferably in author acquisition or management roles.
- Proficiency in bibliographic standards (ABNT, APA, Vancouver).
- Excellent writing and critical analysis skills for technical texts.
- Basic knowledge of copyright and publishing contracts.

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Technical Support Engineer

• Bogota / Colombia
• Corporation
• In person

Job Responsibility:
● Serve as a Level 1 (L1) and 2 (L2) Technical Support Engineer, providing timely resolution to customer issues — including daily inquiries, troubleshooting, performance tuning, and system anomalies.
● Log and track critical customer requests and product bugs; collaborate with backend engineering, product, and operations teams to drive resolutions and product improvements.
● Author clear technical documentation, incident post-mortems, and knowledge base articles to improve team efficiency and customer self-service.
● Participate in 7×24 on-call or shift rotations to ensure timely support for customers in Latin America, Europe, and other global regions.

Education & Experience Requirement:
● Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
● 3–5 years of hands-on experience in cloud computing, IT operations, technical support, or solutions delivery.
● Practical experience helping customers design, deploy, or optimize architectures on public cloud platforms;
● Familiarity with enterprise IT systems and the ability to tailor cloud solutions for vertical industries (e.g., e-commerce, finance, gaming, media).

Skill Requirement:
● Solid understanding of Linux/Windows OS, networking fundamentals, and TCP/IP;
● Cloud-related support background (AWS / Azure / GCP all acceptable);
● Hands-on experience with at least one database (e.g., MySQL, PostgreSQL, MongoDB, Redis, SQL Server)—including deployment, management, and tuning;
● Deep expertise in at least one domain: systems, networking, databases, containers (Docker/K8s), cloud security, storage, big data, middleware, or SRE;
● Strong customer orientation—able to communicate technical details clearly and empathetically;
● Self-driven with analytical thinking and perseverance in solving tough problems;
● Good collaboration skills and ability to produce high-quality technical documentation.

Language Requirement:
● English is the primary working language.

Apply now!